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Privacy Policy

Last updated: August 2026

1. Who We Are

Metaphor Marketing Agency ("Metaphor", "we", "our", or "us") is a full-service digital marketing agency headquartered in Kandy, Sri Lanka, serving clients across Australia, the United States, Canada, and Sri Lanka. Our website is https://metaphoragency.com.

For any privacy-related questions, contact us at: hello@metaphoragency.com

2. What Information We Collect

We collect information in the following ways:

  • Contact & Audit Request Forms: Full name, business name, website URL, email address, phone number, marketing goal, and budget range.
  • Session Data: We use session cookies to maintain your login state in our admin panel.
  • Usage Data: We may collect anonymised analytics data including pages visited, browser type, and approximate geographic location.

3. How We Use Your Information

  • To respond to your audit requests and enquiries.
  • To provide the digital marketing services you have engaged us for.
  • To improve our website and service offerings.
  • To send service-related communications (we do not send unsolicited marketing emails).

4. Cookies

Our website uses the following cookies:

  • Session Cookie (connect.sid): Strictly necessary. Used for authentication in the admin area. Expires when the browser is closed or after 24 hours.
  • Theme Preference (localStorage): Stores your light/dark theme preference locally in your browser. Not transmitted to our servers.

We also load fonts from Google Fonts, which may set cookies and collect data per Google's privacy policy.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We do not share your data with third-party marketing platforms without your explicit consent.

6. Data Retention

Lead and enquiry data submitted through our forms is retained for a maximum of 24 months, or until you request deletion.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to processing of your personal data.
  • Lodge a complaint with a relevant data protection authority.

To exercise your rights, email us at hello@metaphoragency.com.

8. Security

We implement reasonable technical and organisational measures to protect your personal data, including CSRF protection, encrypted session handling, and bcrypt password hashing for all admin accounts.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.

10. Contact Us

Metaphor Marketing Agency
Kandy, Central Province, Sri Lanka
Email: hello@metaphoragency.com
Phone: +94 76 4545 456